Privacy Policy

You are welcome to use the services offered by Valternative Pty Ltd ("Valternative or "We") platform (including, but not limited to, PC and various wireless handheld terminals such as mobile phones and PAD), which means that you trust Valternative to handle your information and that Valternative,
Be sure to read and understand this policy carefully, especially the red and bold section, before you use the services provided by Valternative.When you use Valternative’s products or services, you are deemed to have read, understood and agreed to this policy and to the collection, storage, use, sharing, and protection of your personal information in accordance with this policy. If you do not agree to any of the terms of this policy, please immediately stop using or access the services provided by Valternative. If you have any questions, comments or suggestions about the contents of this policy, please contact Valternative customer service email: accounts@valt.africa
This policy will help you understand the following:
- The collection and use of personal information
- Our use of cookies and similar technologies
- How we store personal information
- User rights
- The security of personal information
- Sharing, transfer and public disclosure of personal information
- Terms of Use for Minors
- Amendments and notices to the Privacy Policy
- How to contact us

I. The collection and use of personal information

Personal information refers to information recorded electronically or in other way that can identify a natural person individually, or in combination with other information, including: mobile phone number, user password, location information, camera, phone gallery, recording information, microphone, log information, device information, IP address.
Personal sensitive information refers to personal information that, if disclosed, illegally provided or misused, may endanger the safety of persons and property and can easily lead to damage to personal reputation, physical and mental health or discriminatory treatment, etc., including: mobile phone number, user password, location information, etc. Sensitive personal information covered in this policy will be highlighted in bold red font.
Anonymized processed information is information that through the technical processing so that the subject can not be identified, and after processing can not be restored. Anonymized processing of information does not belong to personal information.
Valternative collects and uses your personal information for the purposes described below in this policy:
(1) The collection and use of your personal information in delivery of core business functions. Valternative may collect, save, and use the following information about you to achieve the following features:

1) Information You Voluntarily Provide to Us

• Registered Account Data: When you register an account with us, we may collect your account name and contact details, such as your email address, phone number, user name, and login credentials. During your interaction with the Services, we may further collect your nickname, country code, language preference or time zone information into your account.
• Non-registered Account Data: If you do not want to provide your account data when you start to use any of the Services, you may still use certain Services, such as searching and browsing features on the App. Collection and use of the Personal Data collected here will be limited to: the time of entering the App, operating system of your mobile phone, and the purposes you have authorized in using the additional functions of the App and/or the Smart Devices. For instance, if you enable the location setting, the location data will be uploaded for supporting the function. Once you exit, we will remove your data instantly and permanently. However, if the Services you request or purchase are based on your account, please go to the registration/login page for guidance.
• Feedback: When using feedback and suggestion features in the Services, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
Information based on additional functions:
In order to offer you with more convenient and higher-quality Services with optimized user experiences, we may collect and use certain information if you consent to use of additional functions in the App. Please note, if you do not provide such information, you may continue to use basic Services of the App and connected Smart Devices, but certain features based on these additional functions may not be available. These additional functions may include:
Additional functions based on location information:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your: a) real-time and precise location, for instance when you choose to use the automation scenarios for controlling your Smart Devices, or b) non-precise geo-location when you use certain Smart Devices or the Services, such as swap station.
You may disable the collection and use of your location information by changing your mobile device settings ("My - Setting - Privacy Setting - Switch on/off Location Information"), upon which we will cease to collect and use your location information.
Additional services based on camera:
You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device, take photo, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc. You may opt-out the using of camera permission: "My - Setting - Privacy Setting - Switch on/off Camera".
Additional services for accessing and uploading pictures/image based on photo albums (picture library):
You can use this function to upload your photos/pictures/image after turning on the photo album permission, so as to realize functions such as changing the avatar, releasing swap station by providing photo proofs, etc. You may opt-out the using of photo album permission: "My - Setting - Privacy Setting - Switch on/off Photo Album".
Additional services based on storage permission (Android):
The purpose is to ensure stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions such as information publications, or recording the crash log information locally.
You may opt-out the using of storage permission: "My - Setting - Privacy Setting - Switch on/off Storage".
Additional services based on Notification permission:
The reason why we ask you for the permission is to send you notifications about using the Smart Devices or Services, especially if you have purchased subscription service and you require an alert or message so that you can capture the real-time status.
You may opt-out the using of App notifications: "My - Setting - Privacy Settings - Switch on/off Notifications".
Additional services based on Bluetooth permission:
You can enable Bluetooth functions after turning on the permission, including controlling the Smart Devices, acquiring status of, discovering and configuring Smart Devices. In these functions, we will communicate with Smart Devices via Bluetooth. Please be aware that even if you have agreed to enable the Bluetooth permission, we will only use Bluetooth for communication in these scenarios on VServ app: Workstation ->Station Management ->Bluetooth Unlocking.
You may opt-out the using of Bluetooth via "My - Settings - Privacy Setting - Disable/Enable Bluetooth permission".
Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding Services. Once you turn off any permission, we will take it as a cancellation of the authorization, and we will no longer continue to collect Personal Data based on the corresponding permissions, and the related functions may be terminated. However, your decision to turn off the permission will not affect previous collection and use of information based on your previous authorization.

2) Information We Collect Automatically

• Mobile Device Information: When you interact with our Services, in order to provide and maintain the normal operation of our Services, to improve and optimize our Services, and to protect your account security as well, we automatically collect mobile device information, such as mobile device model number, IP address, wireless connection information, the type and version of the operating system, application version number, push notification identifier, log files, and mobile network information. Meanwhile, we will collect your software version number. In order to ensure the security of the operating environment or to provide services, we will collect information about the installed mobile applications and other software you use.
• Usage Data: During your interaction with our websites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our websites and Services.
• Log Information: When you use the App, in order to improve your user experience, the system and exception log may be uploaded, including your IP address, language preference setting, operating system version, date or time of access, so that we can facilitate and accurately identify problems and help you solve them in timely manner.
Please note that one cannot identify a specific individual by using device information or log information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will aggregate or desensitize such information.

3) Smart Devices Related Information:

When you use a Smart Device, we will collect some basic and pre-embedded information of the Smart Device and the information generated during your use of the Smart Device.
• Basic Information of Smart Devices: When you connect your Smart Devices with the Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
• Information collected during the process of connecting to a Smart Device: If you need to connect the Smart Device via Bluetooth, we will collect the Mac address of the smart device.
• Information Reported by Smart Devices: Intelligent devices only report their own operating status and faults. Your limited operations on smart devices are all completed through the app, therefore, smart devices will not collect and report information related to user privacy.
Exceptions with authorized consent You fully understand and agree that Esquare collects and uses your personal information without your consent and may not respond to your request to correct, modify, delete, and log off the information if:
1. related to national security, national defense security.
2. related to public safety, public health, major public interests.
3. In connection with judicial or administrative law enforcement, such as
4. in order to safeguard the lives of you or other individuals, property and other major legitimate rights and interests.
5. the personal information collected is your own disclosure to the public.
6. obtaining personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.
7. according to the signing and performance of relevant agreements with you or other written documents necessary.
8. used to maintain the safe and continuous operations of the products or services provided, such as the detection, disposal of product or service failure.
9. necessary for legitimate news reporting.
10. according to your requirements to achieve product functions and services necessary.
11. When an academic research institute conducts statistical study or research, and in the public interests discloses results of academic research or description, which contains de-labeled personal information.
12. other circumstances prescribed by laws and regulations.
You are aware that the services mentioned above may require you to turn on your location (geolocation), camera (camera, microphone), phone gallery, and Bluetooth on your device to enable the collection and use of the information involved. You can view the status of these permissions in your device settings, and you can turn them on or off at any time at your discretion. Please understand and agree that by granting any permission, you authorize us to collect and use the relevant personal information to provide you with the corresponding services. When you turn off any of the permissions, indicating your withdrawal of the consent, Esquare will no longer continue to collect and use the relevant personal information based on the corresponding permissions, and will not be able to provide you with the services accordingly. However, your decision to turn off permissions does not affect the collection and use of information based on your previous authorization prior to the change.

II. The use of cookies and similar technologies

III. How we store personal information

1) The period of information storage
1. Account information: Esquare will retain your personal information while you use the Esquare platform service. Upon request to cancel your account, Esquare deletes the corresponding information.
When you request the deletion of personal information or the cancellation of your account, Esquare will store your existing personal information for the minimum period specified by law or regulation, and Esquare will no longer use your personal information commercially for the minimum period required by law and regulation. Esquare anonymizes your personal information beyond the above-mentioned period of storage, but your request to cancel your account may not be subject to a minimum period of storage for the time being if the following circumstances occur.
2.1 In order to cooperate with the People's Procuratorate, public security organs and state security organs in investigating criminal acts arising from the use of the Esquare service, and to better protect the safety of the lives and property of other users, when the user requests to cancel the account, Esquare will encrypt and isolate the archived user's personal information during the limitation period for the prosecution of crimes under the Criminal Law;
2.2 In the event of serious violations of laws and regulations, user agreements, etc. in the course of your use of the Esquare services, your illegal, breach of contract and corresponding platform credit history will be kept permanently.
2) The place where the information is stored
1. In accordance with laws and regulations, Esquare stores your personal information collected and generated during its operations on overseas servers.
2. Esquare does not exist to provide personal information to any parties outside of operating country. In the event of future transfers of personal information in this nature, Esquare will explicitly inform you of the purpose of the personal information leaving the operating country, the recipient, security measures, etc., with your consent.

IV. Your personal rights

1) Access your personal information
You have access to your personal information, with the exception provided for in laws and regulations. If you want to exercise data access, you can access it yourself by:
You can view your username, mobile phone number, and permissions through Esquare O&M Console-> Member Management -> Account Admin. You can view your personal profile picture, username, and user ID through Esquare O&M Manager.
2) Correct your personal information
You can modify your account information (username and mobile number), reset your password through Esquare O&M Console-> Member Management -> Account Admin.
You can reset the user password via Esquare O&M Manager.
3) Delete your personal information
You can request the deletion of personal information in the following situations:
1. Esquare processes your personal information in violation of laws and regulations.
2. Esquare collects and uses your personal information without your consent.
3. Esquare processes of personal information in violation of the agreement between the two parties.
4. You no longer use Esquare products or services, or you request to cancel the account.
5. Esquare no longer provides you with products or services.
4) Cancel your account
You can request to cancel your account by:
1. Log in to Esquare O&M Manager and submit your account cancellation request through the O&M Console-> Member Management -> Account Admin.
2. After you voluntarily cancel your account, Esquare will stop providing services to you and will store your personal information for the period stipulated in this policy, and Esquare will anonymize your personal information after the expiration of the term of protection.
5) Change the scope of your authorized consent
1. Each business function requires some basic personal information to be completed (see "I. Collection and Use of Personal Information" in this policy). You may at any time give or withdraw your authorization consent for the collection and use of additionally collected personal information.
2. You may set or turn off the relevant permissions on your device (see "I. Collection and Use of Personal Information") in your device to change the extent to which you authorize Esquare to continue to collect personal information or to withdraw your authorization.
3. When you withdraw your consent, Esquare will no longer process the appropriate personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously based on your authorization.
6) Report a complaint
If you believe that your personal information rights may be infringed, or if you find clues that violate your personal information rights, you can contact Esquare via customer service email.
7) Access to the Privacy Policy
You can view the full contents of this policy on the registration page or by logging into your personal account -> Settings -> Privacy Policy.
8) Operation termination and informing rights
1. In the event that esquare's products or services cease to operate, Esquare will make an announcement on the Esquare platform at least 30 working days in advance and stop collecting personal information in a timely manner.
2. After the cessation of operations, Esquare will stop the commercial use of personal information and anonymize the personal information collected after meeting the minimum period of storage stipulated by laws and regulations.

V. How we protect your personal information

1) Esquare will adopt strict security systems and industry-wide security technologies and procedures to ensure that your personal information is not lost, disclosed, damaged or accessed or used without authorization.
2) Esquare establishes specialized management systems, processes and organizations to ensure the security of information. For example, Esquare assigns access to data in strict accordance with its job responsibilities and signs nondisclosure agreements with its stakeholders that require them to comply with confidentiality obligations.
3) Esquare takes the following security technical measures to protect your personal information:
1. the user's personal information is encrypted and stored in the server through the data isolation technology in storage.
2. data transfer using encryption transmission.
3. strictly controlled data access, and a sound data access request and approval system in place.
4. the establishment of data security monitoring and approval system, comprehensive data security control.
4)You understand and understand that, even if Esquare has taken such reasonable and effective measures and complied with the standards required by applicable law, it is not always possible to guarantee the 100 per cent security of the information, such as the loss, disclosure, destruction or unauthorized access or use of your personal information due to technical limitations and possible malicious means, esquare will notify you in a reasonable and effective manner (e.g., by push notification, SMS, etc.) as required by law and regulations, when it is difficult to inform you on a case-by-case basis, Esquare will make a reasonable and effective announcement to you in a timely manner: the basic circumstances and possible impact of the security incident, the disposition measures that Esquare has taken or will take, the recommendations you may take to prevent and reduce the risk on your own, the remedial measures for you, etc. At the same time, we will also be in accordance with the requirements of the relevant regulatory authorities, to report the disposal of user information security incidents.
5) Esquare hereby reminds you that the personal information protections provided in this policy apply only to the Esquare services, and that once you leave the Esquare services, you browse or use third-party websites, product services and content resources that may be included in the Esquare platform, such third-party websites and products are not governed by this policy, and that the information collected by such third parties is subject to the privacy policies of third parties. Esquare recommends that you review the privacy policies of such third parties to understand and be aware of their personal information collection, use and disclosure procedures.

VI. How we share, transfer and publicly disclose personal information

1) Share
Esquare will comply with applicable laws and regulations and keep your personal information confidential, and Esquare will not share your personal information with others, except in the following cases:
1. Esquare may share your personal information with the outside world in accordance with laws and regulations, legal procedures or mandatory government requirements or judicial decisions.
2. In order to improve the quality of Esquare's products and services or to provide you with new products and services, Esquare will share your relevant information within the affiliate. We will only share the necessary personal information and are bound by the purposes stated in this Privacy Policy, and we will again seek your authorization if we share your personally sensitive information or if the affiliate changes the purpose for which personal information is applied and processed.
3. In order to safeguard the legitimate rights and interests of users, esquare may provide you with the information necessary to resolve a transaction dispute or dispute with a party to your transaction or a third party with an interest in the transaction in order to assist in the handling of a transaction dispute or dispute relating to you.
4. To provide the necessary information for the protection of the public interest, property or security, to the extent required or permitted by law.
5. To obtain your express consent or authorization.
2) Transfer
Esquare does not transfer your personal information to any company, organization or individual, except in the following cases:
1. Transfer with express consent: With your express consent, Esquare will transfer your personal information to other parties.
2. In the event of a merger, acquisition or liquidation of Esquare, or other circumstances involving a merger, acquisition or liquidation, if the transfer of personal information is involved, Esquare will require the new company or organization holding your personal information to remain subject to this policy, otherwise Esquare will require the company, organization and individual to seek your authorized consent again.
3) Public disclosure
Esquare will only publicly disclose your personal information if:
1. With your express prior consent or authorization, or as required by law, Esquare may publicly disclose your personal information.
2. In the event of a violation of laws and regulations or a serious violation of the agreements and rules of the Esquare Platform, or in order to protect the personal property of Esquare platform users or the public, Esquare may disclose personal information about you in accordance with laws and regulations or with your consent, including related violations and measures taken against you by the Esquare Platform.
4) Exceptions to obtain prior authorization and consent for the sharing, transfer or public disclosure of personal information.
The sharing, transfer, and public disclosure of your personal information does not require prior authorization from you to:
1. related to national security, national defense security.
2. related to public safety, public health, major public interests.
3. In connection with judicial or administrative law enforcement, such as criminal investigation, prosecution, trial and enforcement of sentences.
4. in order to safeguard the lives of you or other individuals, such as major legitimate rights and interests, but it is difficult to get my consent.
5. Personal information that you disclose to the public on your own.
6. Collect personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.

VII. Terms of Use for Minors

VIII. Amendments and notices to the Privacy Policy

1)Esquare reserves the right to amend any provision of this policy, and in the event of a change in the content of this policy, Esquare will publish the revised content directly on the Esquare platform, which is deemed to have been notified to the user by Esquare. Esquare can also prompt the user for changes in other appropriate ways.
2) If you continue to use the Esquare services after Esquare announces the changes, you have fully read, understood and accepted the full contents of these revised policies and will use them in accordance with this Policy, and you shall stop using the Esquare services if you do not agree to the changes made to the relevant provisions of this Policy. If you continue to use the Esquare services, you agree and accept any changes made by Esquare to the terms of this policy.
3)If the following changes occur on the "Esquare" platform, "Esquare" will revise this policy accordingly in a timely manner:
1, "Esquare" service model has under changed significantly. such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.
2, "Esquare" ownership structure, organizational structure and other major changes. such as business adjustments, bankruptcy mergers and acquisitions, such as owner changes.
3. Changes in the main objects of personal information sharing, transfer or public disclosure.
4. Your right to participate in the processing of personal information and the manner in which it is exercised have changed significantly.
5, we are responsible for handling personal information security department, contact information and complaint channels change.
6. When the personal information security impact assessment report indicates that there is a high risk.